Domain Support Specialist Job stage 4 At Ericsson

We are now looking for a Domain Support Specialist to secure technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support.

You will

  • Act as the first point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations.
  • Work shift operations as per defined shift roster and actively monitor ticket queues to ensure timely response to tickets
  • Focus on improvement of automated recovery.
  • Secure Escalation support for Service surveillance and Field service.
  • Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels

You will be responsible for

  • Integration of Radio & Core Network Nodes with OSS.
  • Perform release upgrades on live OSS Servers and roll-out.
  • Trouble Ticket /Change Request handling as per SLA/WLA.
  • Customer Service Requests (CSR) handling (Analysis, Troubleshooting, and Corrective Maintenance) for the sophisticated faults.
  • Solution Management for Customized Business Object – Templates / Reports.
  • Coordinate with external suppliers for 3PP Hardware Support.

To be successful in the role you must have

  • Should have good knowledge & understanding of GSM / WCDMA / LTE.
  • Good Knowledge & Skills on System Administration of Ericsson ENM/OSS-RC, Nokia Netact, ZTE EMS, Huawei M2000/U2000/I2000.
  • Good Knowledge & Understanding of SUN Solaris/HP Blade/LINUX (Preferably SUN Certified), TCP IP, Networking & Sybase environment.
  • Good SQL/Oracle/Sybase and database knowledge.
  • Good knowledge & understanding of Support Processes.

Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, value Added services

  • KPI Analysis
  • Analytical and synthesis capabilities
  • Solid knowledge of operation and troubleshooting of multivendor telecommunication equipment’s
  • Basic Understanding of Machine Learning, Artificial Intelligence & Cloud technologies
  • Basic understanding and working knowledge of Scripting

Key Qualification

  • Education: Degree in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
  • Experience: 2-5 years

Location: Noida

Company: Ericsson

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